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Please have all solid waste residential pickup carts to the curb no later than 7 AM on your scheduled pick-up day to guarantee service.
City of Bastrop
Utility Customer Service Department
Our Drive-thru hours are temporarily reduced 9am - 3pm.
We also encourage our customers to make payments using the following options:
By Phone: (512) 332-8868 or (512) 332-8830
New Account Activation:
Please follow THIS LINK for information needed to activate new accounts.
Sign up for an Online Utility Account!
PAPERLESS BILLING: You can receive your monthly bill as an e-Bill!!
No more waiting on the mail!
View your account information and monthly statements online at www.My78602.com.
Have access to your account balance and make payments 24/7 from the comfort of home
or anywhere you have access to the Internet!
Lobby Hours: 8 AM - 4 PM
Drive Thru Hours: 7 AM - 4:30 PM
1311 Chestnut Street
City of Bastrop Utilities
PO Drawer S
Bastrop, TX 78602
Main Phone: (512) 332-8830
Fax: (512) 332-8869
After Hours: (512) 332-8830
Payment & Account Balance by Phone - Have your account number available!
AVAILABLE 24 HOURS / 7 DAYS-A-WEEK
After hours with a question? Submit a service request by logging in to your Online Utility Account. (Go to the Utility Billing tab and click 'Service Request' in the right column.
Please contact a Customer Service Representative at (512) 332-8830.
“The Mission of the City of Bastrop is to continuously strive to provide innovative and proactive services that enhance our authentic way of life to achieve our vision.”
1311 Chestnut Street | PO Box 427 | Bastrop, Texas 78602 | (512) 332-8800 | firstname.lastname@example.org | www.cityofbastrop.org
Copyright © City of Bastrop, 2020. All rights reserved.