Skip Navigation
New Utility Services
Conditions for New Utility Service
 
The application for utility service must be in the legal name of the person requesting utility service.
 
THE FOLLOWING DOCUMENTS ARE REQUIRED:
  • Valid I.D. (such as a current driver's license, passport, Military ID or any State or Government issued ID)
  • PROOF OF OWNERSHIP OR LEASE.   (examples of acceptable documentation are the settlement statement from closing or deed.  A legal lease listing the name of applicant and address of requested utility services.  (A legal lease must list all tenants over the age of 18.)

Submit documents via email:   utilities@cityofbastrop.org

 

NEXT STEPS, and after receipt of the above documents and completed application below):

  • You will receive an email instructing you to call in to our office to pay deposits and fees to complete setting your new utility account.  - Please allow 48 business hours (up to two days)
  •  $50 Application fee and deposit is required upon setting accounts (See chart of fees below) .

FINAL STEP: 

You will receive a final email of an Information Packet.  The email will include your new account number to use in setting up your utility account on our payment and billing information portal along with pertinent information regarding ways to pay and your solid waste service information and schedule.

 

  • FAILURE TO COMPLETE AN APPLICATION or FAILURE TO PROVIDE REQUIRED DOCUMENTS SHALL RESULT IN DENIAL OF SERVICE. 

 

  • PROVIDING FRAUDULENT INFORMATION SHALL RESULT IN DENIAL OF SERVICE AND IS A PUNISHABLE CRIME.

 

Applicants must complete the following application: 

APPLICATION for Residential/Commercial Utility Services

(click on above link to complete) 

 

If you have any questions or concerns, please call Utility Customer Service

at 512-332-8830 or email utilities@cityofbastrop.org.
Billing Information

 

  • Bills are due and payable between the 1st and 15th day of each month.
  • After the 15th all delinquent bills incur a 10% penalty that is added to the bill.
  • If the full balance due is not paid in full before the 25th the Customer's account will be subject to disconnection.
  • The City is not responsible for lost or misdirected mail and does not acknowledge postmark date but by date received.
Utility Rates
 
Rates are normally established at the beginning of each fiscal year and may be amended or modified at any time during the fiscal year. Water, wastewater, solid waste and night light fees are based on rates set by City Ordinance. Electric rates are compiled from a Monthly Customer Charge, Wires Charge and Generation Charge.
Utility Fees*
 New Application for Service Fee  $50.00 billed
 Electric Deposit  $200.00
 Water Deposit  $75.00
 Temporary service  $50.00 (non-refundable)
 Meter Tampering/Theft of Service  Minimum charge of $500.00
 Transfer of Service Fee  $20.00
 Cutoff for Nonpay Fee  $100.00
 Meter Test Fee  $25.00 plus the cost of the meter test

*Additional Fee for requests made after Regular Business Hours
Trip Fees
 Investigation regular business hours  $50.00
 After Hours Investigation  $100.00
 Miscellaneous Service fee  $50.00
 Meter Re-reading fee  $25.00
 Meter Inaccessible fee  $25.00
Information for New Construction
 
Before beginning your construction you will need to visit each of these offices and pay any applicable fees before setting up the appropriate service deposits.

Planning Department: 1311 Chestnut Street,  (512)332-8840 Responsible for inspections, issuing permits and answering questions concerning zoning, city codes and a variety of other issues.

Water & Wastewater Department: 300 Water Street,  (512)332-8960 This department will help you with all tap, impact, acceleration fees and information concerning availability of service.

Bastrop Power & Light: 1209 Linden St (512)332-8900 BP&L can assist with all line extension fees, security lights, temporary meter-loops and information concerning availability of service.

Call before you dig Line locates:  811
Pet Ordinance

 

Pet Owners please remember the 3 R’s of owning an animal in the City of Bastrop:

  • Rabies -Dogs and cats over 3 months old must be current on their rabies vaccination.
  • Registration- All dogs over 3 months old residing within the city limits must be registered with the City of Bastrop
  • Respect- Dogs cannot be chained. They also need nutritious food, clean water, and a warm shelter at all times.

You can register your dog at the Bastrop Police Department.

Registration is $25 yearly for an unfixed dog or a $5 lifetime registration if the dog is fixed. You must provided proof of rabies vaccination to register your dog with the city.
 
For questions about pet ownership in Bastrop, please call Animal Services at (512) 332-8600.

Trash Service

 

For more information go to the Utility Services Home tab page.  (bottom of page)

“The Mission of the City of Bastrop is to continuously strive to provide innovative and proactive services that enhance our authentic way of life to achieve our vision.”