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Lobby & Drive-Thru Location:

600 Spring Street

Bastrop, Texas 78602

 

Lobby & Drive-Thru Hours:

Monday - Friday

8am - 4pm

 

Phone:

(512) 332-8830

 

Email:

utilities@cityofbastrop.org

 

Mailing Address: 

City of Bastrop Utilities

1311 Chestnut Street

Bastrop, Texas 78602

 

Emergencies/After Hours:

(512) 332-8830

Connecting Utility Services

 

Online Application for Residential/Commercial Utility Service

 

Requirements:

 

  • Application must be in the legal name of the account holder.
  • Required documents:
    • Valid ID (Driver’s license, passport, Military ID, or government-issued ID)
    • Proof of ownership or lease (Settlement statement, deed, or lease listing all tenants over 18)
  • Submit documents via email: utilities@cityofbastrop.org

 

Next Steps:

 

  • After submitting documents and your application, you’ll receive an email to call and pay required fees. Allow 48 business hours for processing.
  • A $50 application fee and deposit are required (see fee chart below).
  • Once completed, you’ll receive an Information Packet with your account number, payment portal setup, and solid waste details.

 

Important:

 

  • Failure to provide required documents will result in service denial.
  • Providing fraudulent information is a punishable crime.

 

For questions, call (512) 332-8830 or email utilities@cityofbastrop.org.

 


 

Billing Information

 

  • Bills are due 1st–15th each month.
  • Late payments (after the 15th) incur a 10% penalty.
  • Unpaid balances after the 25th are subject to disconnection.
  • The City does not acknowledge postmark dates—payment is recorded when received.

 


 

Utility Rates

 

Rates are set by City Ordinance and may change during the fiscal year. Fees include water, wastewater, solid waste, night light, and electric charges.

 


 

New Construction Services

 

Before construction begins, visit the following offices and pay applicable fees:

 

  • Development Services (Permits, zoning, inspections) – 1311 Chestnut St. | (512) 332-8840
  • Water & Wastewater (Tap fees, service availability) – 300 Water St. | (512) 332-8960
  • Bastrop Power & Light (Line extensions, meter-loops) – 1209 Linden St. | (512) 332-8900
  • Call Before You DigDial 811

 


 

 

Utility Fees*

New Application for Service Fee  $50.00 billed
Electric Deposit  $200.00
Water Deposit  $75.00
Temporary service  $50.00 (non-refundable)
Meter Tampering/Theft of Service  Minimum charge of $500.00
Transfer of Service Fee  $20.00
Cutoff for Nonpay Fee  $100.00
Meter Test Fee  $25.00 plus the cost of the meter test
* Additional Fee for requests made after Regular Business Hours

Trip Fees

Investigation regular business hours  $50.00
After Hours Investigation  $100.00
Miscellaneous Service fee  $50.00
Meter Re-reading fee  $25.00
Meter Inaccessible fee  $25.00

The Mission of the City of Bastrop is to continuously strive to provide innovative and proactive services that enhance our authentic way of life to achieve our vision.