Utilities Customer Service Has Moved!
We’re now located at 600 Spring Street (the old First National Bank drive-thru). Visit us at our new location or call (512) 332-8830 for assistance.
Missed Solid Waste Pickup?
Leave your cart at the curb for an extra day. If not collected by 10 AM the next day, call (512) 332-8830.
Need Assistance?
Here you can find a list of local support agencies.
The City of Bastrop is proud to sponsor the Good Neighbor Fund, a program to assist eligible customers who are having
difficulty paying their utility bill. Voluntary contributions from customers like you fund this program. This program is
administered by a separate local social service agency on behalf of the City of Bastrop. Every dollar helps!
If you are interested in contributing to the Good Neighbor Fund, please email utilities@cityofbastrop.org
Online Utility Account
Go paperless with www.My78602.com to:
- View statements & balances
- Make secure payments 24/7
Payment Options
Emergency Issues (24/7)
For water, electric, or sewer emergencies, call (512) 332-8830. Leave details and a callback number for faster service.
Billing & Work Orders
For account questions or city-related repairs, call (512) 332-8830.
After-Hours Requests
Submit service requests via your Online Utility Account under the Utility Billing tab.