Utilities Customer Service Has Moved!
We’re now located at 600 Spring Street (the old First National Bank drive-thru). Visit us at our new location or call (512) 332-8830 for assistance.
Missed Solid Waste Pickup?
Leave your cart at the curb for an extra day. If not collected by 10 AM the next day, call (512) 332-8830.
Need Assistance?
Here you can find a list of local support agencies.
The City of Bastrop is proud to sponsor the Good Neighbor Fund, a program to assist eligible customers who are having
difficulty paying their utility bill. Voluntary contributions from customers like you fund this program. This program is
administered by a separate local social service agency on behalf of the City of Bastrop. Every dollar helps!
If you are interested in contributing to the Good Neighbor Fund, please email utilities@cityofbastrop.org
Online Utility Account
Go paperless with www.My78602.com to:
- View statements & balances
- Sign up for leak alerts
- Make secure payments 24/7
Payment Options
Emergency Issues (24/7)
For water, electric, or sewer emergencies, call (512) 332-8830. Leave details and a callback number for faster service.
Billing & Work Orders
For account questions or city-related repairs, call (512) 332-8830.
After-Hours Requests
Submit service requests via your Online Utility Account under the Utility Billing tab.
Questions About Solar?
To understand the basics of solar energy, explore your options, and know the right questions to ask a qualified solar professional, we recommend reviewing the resources provided by the Public Utility Commission of Texas HERE.
https://www.puc.texas.gov/consumer-help/electricity/solar/