You must disconnect your utility account through the Billing & Customer Service Department to stop billing to your account.  Account holders will be held responsible for billing until service is either disconnected by account holder or connected by new occupant into their name.  DO NOT DEPEND ON LANDLORD TO STOP YOUR SERVICES.


To disconnect utility services with City of Bastrop utility services, please complete the fillable form below and submit it via email, or send email containing all information on form. By completing all information we can ensure that your account will be disconnected promptly.  We will respond with an email of completion once your disconnection is entered, please allow up to two business days.