Business Hours
Monday-Friday
7:00 a.m. – 4:30 p.m.
Main Phone   (512) 332-8830 
Metro Phone   (512) 303-1486                Fax   (512) 332-8869

Residential Application Commercial Application Privacy Policy Monthly Bank Draft Authorization Form Pay Bill Online

Customers wishing to set up new service must come into our office with a Lease Agreement or Settlement Statement for the service address.

An application must be filled out and a picture I.D. supplied in addition to the deposit. For same day connection the account must be set-up before 12:00 p.m. All work orders generated after this time will be worked the following business day. The resident or their designee (18 of age or older) needs to be present for service connection

Residential Deposits:
Water $75
Electric $200

Commercial Deposits:
Please contact Customer Service Representative at (512) 332-8830

Allied Waste/Garbage:
To report a missed pickup or to have a cart or recycle bin replaced- please call the Utility office during regular business hours. For pickups concerning brush/bulky items or construction debris- please call Allied Waste/Garbage directly at   1-800-252-3586.

Billing/Account information or to place a work order:
Our office will be happy to assist you with any questions you have concerning your account. If you notice any City related items that are in need of repair or City attention, please call our office to have a work order generated.

After hours EMERGENCY calls can be made to   (512) 332-8830. This number is answered during the hours of 4:30 p.m. - 7:00 a.m. and on weekends and holidays. A City Employee will be dispatched to the location for service. Please provide the call taker with as much information about the problem as possible and a call back telephone number in case it is needed.